Shipping policy
Shipping Policy
Processing Time
All orders are processed within 2–4 business days after payment is received.
Once your order ships, you’ll receive a confirmation email with tracking information.
Please note: Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Rates & Delivery
Shipping costs are automatically calculated at checkout based on your delivery address and package weight.
All orders are shipped from California, USA, using trusted carriers such as USPS, UPS, or FedEx.
Estimated delivery times:
- Domestic (U.S.) Orders: 3–7 business days after dispatch
- International Orders: 7–21 business days depending on customs and location
Delivery times are estimates and may vary due to carrier delays or seasonal volume.
Order Tracking
You’ll receive an email with your tracking number once your order has shipped.
Tracking updates may take up to 24 hours to appear after your order is dispatched.
Packaging
Each order is shipped in our custom Chaska Era poly mailer, designed to protect your hoodie and arrive in premium condition.
We avoid excessive packaging to reduce environmental waste while ensuring your product arrives safely.
Lost, Delayed, or Stolen Packages
Chaska Era is not responsible for delays or losses caused by shipping carriers, weather, or incorrect addresses.
If your tracking shows a delivery issue, please contact the carrier directly for the fastest resolution.
If your order still cannot be located, reach out to us at help@chaskaclothing.com and we’ll do our best to assist.
Questions?
If you have any shipping-related questions, contact us at help@chaskaclothing.com— we’re happy to help.